Helplines
Documents
Renewals
Changes
Making a claim
We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.
Customer service line
01422 397 794
If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.
Renewals helpline
01422 411 933
Automated payment line for card payments available 24 hours.
Lines are open 7 days a week
8am - 8pm Weekdays
9am - 4pm Weekends and most Bank Holidays
Did you know? If you don't need emergency assistance you can
report your claim online here.
Claims helpline (weekdays 9am-5pm)
0161 951 6910
Please call this number to register a new claim or talk to us about an existing claim.
Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Please quote "Supersure Insurance touring caravan legal expenses" when calling.
Brochure
Details of the cover and other benefits you'll get when you insure with Supersure Insurance.
Policy booklet
Full details and the terms and conditions of your touring caravan insurance policy.
Essential information document
A summary of the cover levels on our touring caravan insurance.
Insurance product information document (IPID)
A summary of the key information relating to your touring caravan policy.
Terms of business agreement
The contract explaining the legal relationship between Supersure Insurance and you as the policyholder.
Renewal guide
A handy guide with tips and tricks to make sure you get the best insurance renewal deal.
A summary of the key information relating to your caravan insurance policy add ons.
Legal optional add on (IPID)
Legal expenses policy booklet
Full details and the terms and conditions of your touring carvan insurance policy, provided by Arc Legal Assistance.
Call our renewals helpline: 01422 411 933
8am - 8pm Weekdays
9am - 4pm Weekends
and most Bank Holidays
Use our Secure LiveChat portal
You can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.
If you don’t need to make any changes to your policy, you can now renew online.
Renew online todayAlternatively, please pay for your policy using online banking (see 'ways to pay').
If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.
We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.
My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.
Please note a charge for credit applies, written quotations available. Credit availability is subject to status.
If paying by cheque is the only option available, please forward your cheque made payable to "Supersure" to Supersure, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.
Download our handy Touring Caravan Insurance Renewal Guide
Click above to download details of how to renew your touring caravan insurance cover.
If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 397 794 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays.
Report your claim
If you don’t need emergency assistance the best way to report your claim is by clicking here. This will take you to the claims portal, operated by our insurer RSA. Once you have registered this will allow you to submit estimates and track the progress of your claim.
Before you start your claim
Check the cover and excesses. You can find these in your policy schedule. Different types of claim may have different excesses.
When you register your claim
To help us process your claim quicker, have the following details to hand:
If you would prefer to speak to someone please call 0161 951 6910 (open weekdays 9am-5pm)
Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
0344 770 1040
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Please quote "Supersure Insurance touring caravan legal expenses" when calling.
If you have any problems or questions about the claims process, please contact the Supersure Insurance Claims Liaison team on 01422 396 814 (weekdays 9am-5pm) or by emailing claims@supersureinsurance.co.uk.
For more information about making a claim, please see your policy booklet
Documents